1. What makes Kollam Supreme different?

Kollam Supreme is different because we offer you an elegant range of Traditional and Modern jewellery designs from India and abroad. We are the Manufacturer and Dealer of 1 gram gold plated Jewellery. Especially our evergreen Kerala Traditional Jewellery like Palakka, Mangamala, Nagapadam, Kasumala, pulinakham mala, mullamottumala, pichimottumala (jasmine necklace) etc are highly on demand by South Indian across the world. We have various classic collections of classical dance jewellery in original temple jewellery and imitation jewellery.

2. Where is Kollam Supreme located?

Kollam Supreme is located all over Kerala and Coimbatore, Tamilnadu. Kollam Supreme's Head Office is at Trivandrum, Kerala, India.

3. Do you have stores? Can I visit you to see the jewellery?

Kollam Supreme has 32 shops across Kerala and Coimbatore, Tamilnadu. You can visit any shop to see or purchase our jewellery.

4. Where is your Jewellery made?

 Our Jewellery is Made in India (Kerala)

5. Do you offer any additional discounts?

We offer discounts on some selected products which is displayed on our "offers" page. Also, we may apply discounts on selected or entire products on festive seasons. Additional welcome offer voucher will be provided on sign up which can be found in registered email's inbox or spam folder. Any other discounts available as seasonal offers and the customer is eligible it can be found at the "My Vouchers" section.

6. How do I make a payment for a Kollam Supreme purchase?

Kollam Supreme offers multiple methods of payments for your order: Credit Card & Debit Card, Net Banking, Wallets, UPI and Paypal. All Credit/Debit card details remain confidential and private. Kollam Supreme and our trusted payment gateways use SSL encryption technology to protect your card information.

7. How to Place a COD Order?

Currently, the COD option is provided to selected customers on request. If the customer does not have any kind of online payment method and they agree to collect the item without any fail we will enable the COD option.

Once we enabled the COD, after adding items to your shopping cart and clicking "Proceed to checkout" from the cart page; you will have to choose the payment method you like to use to pay for your order.

• When prompted, select pay by "Cash on Delivery", and proceed.
• You will have an opportunity to review your order before confirming. Click "I confirm my order"
• Once your shipment is delivered to you, you will be required to make a cash payment to the Courier.

8. Are there any hidden costs?

The total price mentioned on the product page next to the photograph is the final price of the product and extra shipping charges are applicable outside India. COD charges will be applied on Cash on Delivery orders. Shipping charge above Rs. 250/- is free in pan India.

International customers may need to pay their country tax, import fees, customs duty etc at their destination.

9. How should I place an order online?

Please follow these simple steps:

1. Select your piece of Jewellery and add it to your Cart by clicking the "Add to Cart" button.
2. Click on 'Proceed to Checkout' if you have finalized your order, else 'Continue Shopping'.
3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for 'Billing and Shipping'.
4. Enter your shipping details and continue to the 'Payment Options'.
5. Select your 'Mode of Payment' and 'Place the order'.
6. You will receive an order confirmation email to the e-mail you provided while placing your order.

10. Will I get an order confirmation?

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.

11. How do I track my order after it has been shipped?

Please log in to your kollamsupremeonline.com account and track your order in the "Order History" section of your account. You can also use the "Track order" button provided on the home page. Once we shipped you will be notified with the tracking details on email.

12. What do you mean by 1 gm Jewellery?

The Term One Gram Jewellery is a product name for 24 K Gold layered Ornaments. 24 K gold is being coated on metal ornaments like Brass, Copper or Silver alloy. All the One gram ornaments do not contain a 1 gm quantity of Gold. This amount of gold contained in each ornament depends on its size, fashion and the price of the product sold. The One gram Ornaments are made in the same process as used in making original Gold ornaments, the only difference is in the metal used. The ornaments are lighter in weight and unlike artificial jewellery look similar in finish to regular gold ornaments.

13. Can we daily use it?

Yes, You can use it daily. If you keep them clean and dry after each use they will last for a long period.  Use mild soap to wash the ornaments. Avoid overexposure to sweat and water content. keep the jewellery in a plastic pouch or wrap it with a cloth. Never use a velvet box that comes with gold jewellery to store the imitation jewellery.

14. Do you have low-cost Items other than One gram Jewellery on this site?

Yes, we have. We have low gold content machine formed jewellery at a lower price. They are 1/4 to 1/2 gm ornaments that are long-lasting. And also we have other Fashion Jewellery, Dance Jewellery, Stone, Coral, Pearl, silver, silver-plated, oxidized jewellery etc.

15. What is the Metal content of 1 gram Jewellery?

The one gram gold jewellery is made from different metals like Copper, Brass and Silver Mix.

16. What does Gold Plated jewellery mean?

Gold Plated jewellery is jewellery made of a base metal like copper, brass or silver that has a layer of gold applied on the surface. 24K Gold Plated means the plating layer is 24 K gold.

17. Will Gold Plated Jewellery fade?

Standard gold plating is usually about 0.5 micron to 1-micron plating that lasts a long time depending on how the jewellery is maintained. The amount of time it takes the gold plating to wear off is dependent on the jewellery, the type of plating, and how it’s worn. The layer of gold that is plated over another metal eventually wears off, exposing the underlying metal.

18. Are all the pearls original in quality?

Natural Pearls are available like Hyderabad Pearls. But all pearls are not natural, others are semi-precious. The semi-precious pearls used in these ornaments are used in the original gold-making also.

19. With what metal are Statues in this site made up of?

Statues are made of Brass, Copper and Fibre.

20. Can I return a product if I don't like it? Will you refund the amount?

If the product sent is different from what is explained and shown in the picture then it's possible. In other cases, we don't take returns or exchanges like that. Photographs are not scaled to size and for this reason, all the products are explained clearly with dimensions and clear pictures. Kollam Supreme can give assurance that the products will be exactly as shown in the picture and description. But the colour accuracy may slightly vary from the picture because of the quality settings of different monitors and displays. Customers are advised to check the product description and pictures and if they are not sure how these products will suit their requirements, they can send us a mail or call us on our customer care no. before placing an order. Customers are also welcome to visit our shops across Kerala and the Middle East to check the product in person.

21. If the Items I have bought from you are big for me. Can you exchange for some other products?

We can take returns if the product sent is not as shown in the picture and not as per the dimensions mentioned in the description. In other cases, not possible. Each product has a description and datasheet with product dimensions. Anklets, Bangles, Bracelets, Rings, Chains and necklaces have a size chart. Customers are requested to use a scale to guess the exact size of the items using the dimensions we have provided in the datasheet and compare with the size chart. If the customers have doubt, they can use the "Live chat", Whatsapp or mail us for help before placing an order.

22. Is Jewellery sold by kollamsupremeonline.com have any Guarantee?

 At our offline shops, Gold Plated Jewellery carries a 6- 8 months guarantee and One gram Jewellery have one year service and a one-time replacement guarantee. We always offer you quality products at a reasonable price online. But we cannot offer the guarantee for online Jewellery. Because for the online customers it is not feasible to return the used Jewellery to get a Guarantee. The big reason for it is the distance of the locations, logistic hassles and payment process viability. But we are giving the online customers a flat 30% discount as non-guarantee Products. This discount is only for that Jewellery which sold in our shops as guaranteed jewellery, which is categorized under "Gold Plated Jewellery "and "Premium Gold Plated Jewellery". All other artificial Jewellery has not carried any guarantee offline or online. The supplementary material like American diamond or other Semi-precious stones, Polki, Pearls, Crystals etc. also does not have any guarantee.

23. My amount is debited and I have not received any confirmation mail?

This may happen in two circumstances. One is the wrong email id and the other is network issues. The wrong email id issue can be fixed by sending us a mail from the correct email id about order confirmation. In the case of an amount debited without order confirmation due to network issues or because of card issuing bank taking too much time to respond etc., the amount will be automatically refunded. In case the amount is not refunded, then customers can contact us so that we can get it done by coordinating with our payment gateway bank. The payments which are debited without order confirmation will be automatically refunded and the time taken to reflect in the account of the customer maybe 7 to 10 working days. But customers are requested to send a mail to support@kollamsupremeonline.com if they have received no confirmation mail after the payment.

24. How secure is your website for using my card?

We can very well assure you that our site is more secure than any other website as regards payment. This is because Kollam Supreme Premium Fashion Jewellery never accepts any card details and never stores any card information. After reviewing the order, while customers click the payment button, they are automatically taken to a secure HTTPS website. It's a direct bank payment page. Only after confirming the payment, customers will be redirected again to the kollamsupremeonline.com website. In a way, we do not know which card you are using at all.

25. Are mix and match available for Necklace Set?

The products are combined with matching earrings only. It's not possible to mix and match between earrings shown in one necklace set with earrings shown in other necklace sets.

26. I don't have a credit card, debit card or any kind of online payment method. How do I buy?

Online payment is convenient and makes the process of order processing and shipping faster. But in certain cases, if this is not possible, You can request for the "Cash on delivery" or  "Bankwire option". You can contact us on "live chat" 10 am to 6 pm or please send us a mail to support@kollamsupremeonline.com  mails us to enable these options. Once we enabled it, you can select the desired option on the checkout page. If selected the Bankwire option, you will get a mail with Bank details for payment. If you facing any difficulty, then please send us a mail with your product requirements and full shipping address with working phone numbers. Once we receive a mail, we can update you with bank details for payment.

27. I have a picture of the jewellery design. Can you make it for me?

We don't make custom designs. But if the design you have is already available with us we can make it. You can send the images to our Whatsapp or email us.

28. I am planning to buy in bulk. Please send me your price list with wholesale prices?

If customers need to buy in bulk, then they are required to mail us with their proper details regarding showroom if any, business experience, allied products etc. and also a complete list of item numbers with the quantity required in each design. Our marketing team will contact you after reviewing the information.

29. Are returns free of cost?

Yes, we don't charge for returns except for the return shipping charges.

30. Will I get my money back?

Guaranteed money back. Kindly ensure the returns are made within 7 days of receiving the products.

31. How do I return the product(s) back to Kollam Supreme Premium Fashion Jewellery?

Customers can make an RMA request on the order history page, once it is delivered. Once we approved the request, you will get a mail with shipping details. If any difficulties,  Email us at support@kollamsupremeonline.com with your order number and Reference number you wish to return. Kindly keep it packed the way it came. Email us once you have handed the parcel to the courier person. We will notify you by email once we've received and processed the returned item(s). All items will be inspected upon return.

32. Can I return just a part of my order?

Yes, kindly mail us what you would like to return and we will help you with it

33. How long before I receive a refund for returned items?

Kindly give us 7 working days from the receipt of your returned item(s) for us to process the return or refund.

34. How Can I cancel an order that I have placed?

Your order can be cancelled only within 1 hour of placing the order. No order can be cancelled as we start processing the order. Please write to us at support@kollomsupremeonline.com with reasons for cancelling an order, So we can understand and improve.

35. What are the Cancellation and Refund Policies?

• Order Cancellation within 24 hours of placing – 75% of Bill Value refund
• Order Cancellation between 1 to 7 days of purchase – 50% of Bill Value refund
• Cancellations after 7days of purchase – Not Accepted (No refund/store credit)
• If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.

36. Where do all we deliver?

We will deliver anywhere in India and abroad.

37. How long does the product take to reach us?

Standard shipping will take approximately 2-7 business days to arrive (Including 1 day for processing). Your tracking number will be sent automatically through a confirmation email and SMS and may take 24 hours to update. Outside of India, it will take approximately 5-20 business days to arrive as per the logistics selected.

38. How should I protect my jewellery?

If your jewellery is not used frequently, keep it away from excessive exposure to air by storing it in an airtight container when not in use, a zip lock bag would be ideal. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid contact with rubber bands or other rubber products. The sulphur in rubber causes tarnishing and corrosion. Always remove your jewellery when applying scent, lotions and perfume. It is best to put your jewellery on last when getting dressed to avoid chemical contact.

Never wear your gold plated jewellery in the shower or when swimming. Chlorine, especially at high temperatures, can permanently damage or discolour your gold plated jewellery. Gently clean your jewellery with a soft polishing cloth. Be sure not to over-polish jewellery, it can damage the finish.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to the request within 1 business day. Or you may reach out to support@kollamsupremeonline.com